Refund Policy

You may cancel your subscription at any time through your account settings or by contacting support at contato@fersaiyan.com.

Upon cancellation, your subscription remains active until the end of the current paid billing period. You will retain access to all features of your plan during that time.

No prorated refunds or credits are provided for partial billing periods.

Eligible users may receive a free trial period (currently 30 days). During the trial, you have access to a limited set of AI models through the cheap models router.

If you cancel during the free trial, your access ends immediately. No payment method is charged during the trial unless you explicitly subscribe to a paid plan.

At the end of the trial period, your account will be automatically downgraded to the free tier (if available) or suspended until a paid plan is selected.

Upgrades: When you upgrade to a higher-tier plan, the change takes effect immediately. The additional charges are prorated for the remainder of the current billing period.

Downgrades:When you downgrade to a lower-tier plan, the change takes effect at the start of the next billing period. You retain access to your current plan's features until then. No refund is issued for the difference in plan price during the current period.

If you believe a charge was made in error, please contact us at contato@fersaiyan.com before filing a dispute or chargeback with your payment provider. We will work with you to resolve the issue.

Filing an unnecessary chargeback may result in immediate suspension of your account and termination of all active subscriptions. We reserve the right to dispute chargebacks with supporting evidence of service provided.

The following are generally not eligible for refunds:

• Usage of AI model tokens consumed before cancellation.
• Partial billing periods after cancellation.
• Dissatisfaction with AI model output quality or accuracy (see our Terms of Use for the full disclaimer on third-party AI model output).
• Downgrade price differences during the current billing period.

To request a refund or ask questions about billing, contact us at:

contato@fersaiyan.com

Please include the email address associated with your account and a brief description of the issue. We will respond within 10 business days.

We may update this Refund Policy from time to time. Changes will take effect at the start of the next billing period following the update, unless otherwise required by law.